Current Opportunities

Logistics Coordinator (PM/Night Operations)

Royale Limousines is seeking a highly motivated Logistics Coordinator for a career in the transport/hire car industry.

Candidates must possess the following prior to applying:

  • Australian Permanent Residency or Citizenship
  • Fluent/native English

Key Responsibilities

Under the leadership and guidance of the Operations Manager and the Operations team, a Logistics Coordinator will be responsible for the following:

  • Coordinate day-to-day allocation and dispatching of drivers and vehicles
  • Deliver end-to-end trip support in a 24/7 operations environment
  • Adhere to operational systems, processes, policies and workplace requirements
  • Planning of routes and efficient use of resources
  • Providing exceptional and personalised customer service
  • Resolving client issues effectively and efficiently
  • Perform training with mentors and on the online training platform
  • Other duties as assigned

What you will need to succeed

  • Experience in scheduling and dispatching
  • Strong planning, organisational and time management abilities
  • Ability to multitask and work under pressure due to very strict deadlines
  • Possess strong attention to detail. Due to the nature of our business, this is vital
  • High level interpersonal and oral communication skills
  • Intermediate computer software skills
  • Available to work in a 24/7 shift environment including weekends and public holidays

 Preferred but not essential

  • Background and experience in a planning & logistics coordination, ideally within the hire car/taxi industry
  • NSW Passenger Transport Licence code
Customer Service Team Leader

Royale Limousines is seeking a highly motivated Customer Service Team Leader with a passion for creating memorable experiences for our domestic and international clientele.

Candidates MUST possess the following prior to applying:

  • Australian Permanent Residency or Citizenship (NO sponsorship)

  • Fluent/native English

Who we are

Founded in 1989, Royale Limousines has grown to be the largest privately owned luxury fleet company in Australia. Since then, we have been helping thousands of customers reach their destination. We specialise in airport and city transfers, roadshows, conferences and events, private tours and concierge service for VIPs.

We focus on integrity, excellence and professionalism. We invest in long-term relationships with our employees, partners, clients and customers; therefore, the Customer Service Team Leader is expected to provide outstanding customer service, inspire Customer Service Representatives (CSRs) and must work quickly to satisfy our customer’s needs.

Who we are looking for

Under the leadership and guidance of the Accounts, Operations and Brand Experience Manager, the Customer Service Team Leader will be creating an inspiring team environment with an open communication culture. He/She will also be in charge of:

  • Roster scheduling

  • Training new CSR staff

  • Assisting management duties and performing day to day operations

  • Monitoring and motivating the CSR team

  • Discovering and recommending training needs

  • Providing exceptional and personalised customer service

  • Be devoted to our customers by providing the highest possible standards in all areas of customers journey

  • Complaints handling – includes investigation, resolution, response to client

  • Quoting for special events or off-contract requests

  • Other duties as assigned

Who you are

  • You have an excellent attention to detail. Due to the nature of our business, this is vital

  • You are positive enthusiastic, passionate and outgoing

  • You are someone who is motivated to continuously improve personal performance

  • A natural problem-solver, who is also intuitively analytical and creative

  • Your delivery-focus is always on the most memorable customer experience

  • You get things done by engaging in high level teamwork and flexing your interpersonal skills

  • You are an expert communicator, with the special ability to build strong business relationships beyond your immediate team

  • You are passionate about the service industry

  • You understand the value of being proactive and solution-oriented

  • Flexible to work early mornings, evenings, weekends and holidays as needed

Preferred but not essential

  • Experience working in a luxury or client-centric environment or you have a history involving customer service roles that has dealt with a diverse and elevated clientele

To apply for this position, please fill out the form below

Chauffeur (Full-time/Casual)

Founded in 1989, Royale Limousines has become Australia’s number one luxury limousine & Chauffeur Company specialising in city, casino and airport transfers 24 hours a day, 365 days a year. 

Royale Limousines has a culture of excellence. As we continue to grow, you will join a professional team of chauffeurs who operate out of The Star Group properties in both Queensland and New South Wales respectively. 

To apply for this role, you must:

  • Be well presented at all times
  • Provide excellent customer service to our clients
  • Have attention to detail to go up and beyond client expectations
  • Be fluent in English and possess excellent communication skills
  • Display exceptional organisational and great management skills
  • MUST have excellent knowledge of the CBD and the surrounding suburbs
  • MUST be flexible with working hours (e.g. late shifts, weekend and public holiday’s) 

It is also essential that you meet the below requirements:

  • Valid ABN (Registered for GST)
  • Current Drivers Licence
  • Current Driver history report
  • Current Driving Authority (in the respective state)
  • Smart phone and Tablet (capable of receiving emails and viewing web)
  • Own a fitted black or navy suit and white shirts

As Australia’s most prestigious hire car company, all chauffeurs are required to undergo a series of mandatory trainings prior to commencing work for Chauffeurs Australia.

The following would be considered advantageous but not essential:

  • Previously worked in customer service role
  • Background in the transport industry, primarily hire car or taxi
  • MR/HR licence

If you tick all of the essential boxes, we want to hear from you! Please complete the form below and attach your resume for review.

Please note, only successful candidates will be contacted for an interview.

Future Opportunities

We thank you for choosing Royale Limousines as your employer of choice. We are always interested in meeting energetic and talented professionals who would like to join our team.

If you wish to be considered for any future positions, please send your CV and cover letter in the space below.