Frequently Asked Questions
At Royale Limousines we specialise in chauffeuring executives – VIP clients who deserve VIP service. We’ve been doing it since 1989 and nobody does it better. Whatever you need, wherever you’re going, just sit back, relax, and leave it to the expert drivers in our luxury fleet – the professionals with the personal touch.
What areas of Australia do you operate in?
We have offices conveniently located in Sydney, Melbourne, Brisbane, Canberra, the Gold Coast, and Adelaide. We also have affiliates Nation-wide and globally so we can take care of your chauffeured car hire and ground transport needs at any location in Australia, as well as New Zealand, London and New York.
What are your business hours?
For your convenience, we operate 24 hours x 7 days x 365 days per year.
What terms & conditions are associated with your bookings?
Are there any hidden charges?
No. When you book Royale Limousines chauffeured car hire service, you will be provided with a fixed price which includes all taxes, toll fares and parking fees. Any waiting or extra time rates will be advised at the time of booking and charged in 15 min increments.
Do you provide chauffeur only service?
Yes: We can supply drivers only for special events.
Can you provide seating for children?
Yes: Safety is our highest priority. We can provide child restraints which meet legal regulations, including baby capsules/seats, booster seats or you are welcome to use your own. Please pre-arrange your requirements at the time of booking.
Are we allowed to eat, drink or smoke in the vehicles?
Yes: you are allowed to eat and drink in our vehicles. However, alcohol can only be consumed in our stretch limousines. Smoking is not permitted in any of our vehicles. Please pre-arrange your requirements when booking, including ice.
Are drinks provided or can we bring our own?
For weddings and specific promotions, drinks are complimentary. Otherwise you will need to pre-arrange drinks (alcohol or otherwise) when booking. You are also permitted to bring your own drinks and glasses can be provided if requested; there are no BYO charges.
What is the luggage capacity of your vehicles and do they take trailers?
Please be aware that our limousines and sedans may not fit luggage for 4 people or those with lots of luggage. It is not possible to store the luggage between seats and trailers can not be provided for either our limousines or sedans. For those with lots of luggage, we would recommend one of our luxury coaches and a trailer can be provided at no extra cost. Let us know if you require help in transporting your luggage.
What payment methods do you accept and when is the charge made?
We accept payment by EFT, credit card, cash, cabcharge or cheque. Payment is required in full to secure your booking and prior to dispatching the chauffeured and car.
Should I tip my chauffeur?
Royale does not add a gratuity to our booking fees. Tipping is appreciated and welcomed and is completely voluntary and the amount should be based on the clients’ satisfaction with the Chauffeur and Royale service. Tipping can be done personally or added to the invoice upon request.
Are we allowed to stop to take photos?
Yes: Customers are permitted to request stops for taking photos and this time will be included in the total journey time for pricing purposes.
How do I get a quote for a service?
You can request a quote for a service by submitting our online request a quote form or by phoning us. We provide the option for customers to request quotes for multiple vehicles, provide details of any special requests, specify any return journey details or additional journey pickups and dropoffs.
What if I need to cancel my reservation?
A cancellation without financial penalty is allowed up to 24 hours prior to the scheduled pickup date and time. Please refer to our Terms & Conditions.
What is the minimum time when booking chauffeured car hire?
Minimum hire time is 2 hours for tours or weddings. Extra time charges apply in 15 minute increments. Direct transfer rates are available for point to point transfers.
What do we do if we are not sure what time we will be finished to return home?
You can make a tentative return pick up time and call our Customer Service Centre on the night (approximate length of time it will take us to get there).
How much waiting time do you include?
We allow 10 minutes of waiting time for general transfers. For airport transfers, we allow 30 minutes waiting time after flight landing for domestic flights and 60 minutes for international flights. If passengers are arriving on different flights, then the waiting time starts after the first flight lands. Alternatively you can request a suitable time for group pickup when booking.
What should I do if my plane is running late?
Provided you have supplied your flight number when booking, you need not be concerned if your flight is running late. Our Operations Team will monitor flight arrival times and dispatch your chauffeur and hire car accordingly.
How do we find you at the airport?
Check your booking confirmation for chauffeur meeting point at various airports. For domestic flights, collect your luggage and proceed to the chauffeur meeting point near exit doors or kerb side. For international flights, chauffeur will be waiting at the appropriate arrival gate.
Alternatively we can arrange to meet you at a particular location if preferred. The chauffeur will hold a sign bearing the passenger, group or company name; alternatively you can specify what the sign needs to read.
What do you offer for weddings?
Our premium wedding services includes uniformed chauffeurs, red carpet, white ribbon on the front of the car, champagne and bottled water. Please speak to us about any special requirements you may have.
Do you offer vouchers?
Yes: Let us know the occasion and message for your gift voucher when you make your booking. Vouchers are issued with an expiry date.
Do you take passengers who require wheelchair assistance?
Yes: Our vehicles will usually fit a collapsible wheelchair. Mobility vehicles with ramps are required for non-collapsible wheelchairs and motorised scooters. Please advise your requirements at the time of booking.